Blurred background image

Widen the Circle: Interview the Clients of your Next Salesforce Commerce Cloud Dev Team

Widen the Circle: Interview the Clients of your Next Salesforce Commerce Cloud Dev Team

Socializing is well known for boosting the benefits of both physical and mental health. From extending life expectancy to lowering the risk of dementia, taking the time to lengthen and extend the conversation can really lead to bigger benefits.

Let’s take this insight and drop it into the ecommerce landscape. And now let’s zoom in to the dealings of finding a business partner. Let’s say that you’re a top-class company in need of a fully-serviced Salesforce Commerce Cloud makeover applied to your website. So you begin speaking to a few clients and, later into the conversation, they elaborate on the impressive list of former clients of theirs.

Widen the Circle: Interview the Clients of your Next Salesforce Commerce Cloud Dev TeamThis is all well and good; collaborating with first-rate clients ought to be celebrated and shared, but… well, you’re not going to see the big picture by only being exposed to the surface level of their work.

Plenty of companies are willing to wax lyrical but rarely are they inclined to introduce you to their big-name clients. This is because, in the stone cold world of reality, work is much uglier in practice, when you zoom in and take a closer look at things. Issues emerge — because that’s what happens with even the simplest of tasks — and there are always bumps along the road to progress. (A rollercoaster perhaps for those projects with serious swings in fortune.)

Of course, no potential client will be willingly open about the lower points of their work. Yet a good company, or Salesforce Commerce Cloud strategy and development team in our case, will have a few former clients with which the overall experience was great. And it is these that a client can introduce you to, in order for you to widen the area of interviews from clients to the clients of clients. This is going to build a broader and better picture of the tech team and help you to undertake a better evaluation.

Widen the Circle: Interview the Clients of your Next Salesforce Commerce Cloud Dev TeamIf you reach this stage and they are unable or unwilling to source a former client who you can speak with, then consider this — in the parlance of soccer — a clumsy foul and worthy of a yellow card, whether it was intentional or not. It is not automatically grounds for a red card because there may be good reasons for this. Perhaps they have non-disclosure agreements with past clients, or are a very young tech team looking to burst on the scene and lack a big name client. If they can’t provide you with a contact, let them explain to you why they can’t.

But if they have been doing the rounds for a good few years, then they should certainly have a strong list of successful clientes they are able to pass over to you so that you can talk with them.

A true skeptic may want to set a high bar: only recognize the past success of a potential tech team when you are able to go directly to the source, their former clientes, and hear it from themselves.PS: UV is one of the world’s leading Salesforce Commerce Cloud (Demandware) development & strategy teams. Contact us to see how we can work together.

Related Ideas

If you got value from this article, you may enjoy these other articles, as well. We’re always adding value!

Size Matters: Why Finding Developers With Big Clients Is Important
  • United Virtualities: We are UV
  • Development
  • Salesforce Commerce Cloud

Size Matters: Why Finding Developers With Big Clients Is Important

When weighing up your next tech team, check out the size of their previous clients to...
Agency Age: What Founding Dates Tell Us About an SFCC Dev Team
  • United Virtualities: We are UV
  • Salesforce Commerce Cloud

Agency Age: What Founding Dates Tell Us About an SFCC Dev Team

Founding dates are more than just a number. When finding an SFCC tech consultancy, age can...
Elevating Integrity: The best SF Commerce Cloud specialists are honest at their core
  • United Virtualities: We are UV
  • Commerce
  • Salesforce Commerce Cloud

Elevating Integrity: The best SF Commerce Cloud specialists are honest at their core

Above and beyond the attributes of a top SF Commerce Cloud agency is integrity. But how...

Latest ideas

Our latest thinking about SF Commerce Cloud.

Conversational Commerce and Salesforce Commerce Cloud
  • United Virtualities: We are UV
  • Commerce
  • Salesforce Commerce Cloud

Conversational Commerce and Salesforce Commerce Cloud

How can you use Salesforce Commerce Cloud to boost your levels of conversational commerce? [...]

How Can Salesforce Commerce Cloud Power Unified Commerce?
  • United Virtualities: We are UV
  • Salesforce Commerce Cloud 101: A Beginner's Guide

How Can Salesforce Commerce Cloud Power Unified Commerce?

Is Salesforce Commerce Cloud capable of providing a unified commerce experience for customers? [...]

This Week in eCommerce Data: May 22nd, 2020
  • United Virtualities: We are UV
  • Commerce

This Week in eCommerce Data: May 22nd, 2020

Welcome to the first edition of our new series This Week in eCommerce Data, with key data and current...

How can we achieve
awesomeness together?


UV has acquired SFCC & AEM specialist dev shop, Sawyer EffectLearn all about it!
How Do I Choose The Right Salesforce Commerce Cloud Tech Partner? Find out in our free eBook, "The Definitive Guide to Choosing The Right SFCC Tech Partner For You"