Your situation is complex. We’re the complexity experts.
We’re not a team that develops software that’s never used. We’re the guys & gals who get our hands dirty with reality. And reality is complex, and we’ve mastered that complexity, in all its forms: technical complexity, process complexity, data complexity, and even relationship complexity.
We’re rock solid at what we do.
We know too many teams that claim that every member is about to win a Nobel prize. We don’t lie, and we don’t exaggerate, so we’ll tell you the truth: it’s unlikely any of us will win a Nobel prize but we are smart, rock-solid reliable, very hard workers, and masters of our chosen crafts.
Sometimes, internally, we joke that we’re a customer-service first firm. It’s not just that we think from the client’s point of view, and focus on doing what’s in your best interest. We also pride ourselves on our good communication, building fantastic dashboards for our clients to follow every detail of what’s happening.
We balance flexibility & process well.
We know that you’re used to working with teams that have a bureaucracy the size of the DMV, or that are a few small geniuses that can’t scale beyond what’s in their heads. We have a healthy balance between the two, and you can read more about it here.
We’re fast in what we do, in all senses. We respond to communication quickly. We work quickly. We’re on our toes and think quickly, too. We understand that there is also a time and space for a slower pace, such as when we deep dive into complex questions. Sometimes, work just takes time. But in the balance of how we work, we tend to err towards speed.
We’re up at night worrying about and solving your problems.
This point is important in two ways. In a metaphorical sense, we don’t just implement what you tell us to do; we think about it, we internalize it, we worry about the risk factors and how to solve them. Many of us spend our shower time thinking about the client problems we’re trying to solve! We’re worrying and solving so you can focus on bigger issues. But we also mean this literally: we have people going all around the clock!
We’re integrity first.
One of the reasons why United Virtualities was born was out of our frustration of dealing with low-integrity technical teams. We put integrity first and foremost in how we operate. We are absolutely and brutally honest with our clients, partners, everyone, at all points — even when it is most difficult to be. And we are painfully honest with the person it’s most difficult to be honest with: ourselves.