Those working in tech before my time used to call it GUI – which sounds like a post-modern face cream made of charcoal and avocado.
Fortunately, GUI (graphical user interface) has gone through a rebrand and facelift. Today we call it the UX – which, let’s be honest, sounds much better.
Whether you hang tight on calling it GUI or prefer UX, it is an important acronym when it comes to the usability, the user experience, of an ERP platform.
All of us are used to virtual living, from banking and ecommerce to emails and entertainment. We don’t typically think too much about the user experience until it goes wrong, or the webpage takes forever to load.
For many of us, our daily workload involves interacting with a digital system, and these systems have their own user experiences built into them. We don’t just use online platforms as users but also employees and workers.
This is the case with ERP platforms, which need to place a premium on speed, smoothness, efficiency, and availability. A good user experience ties these together.
Why is the ERP UX important?
ERP UX has the ability to empower the end users. A highly advanced ERP platform simply wouldn’t be worth it if the user is faced with multiple high barriers to get the most out of it. As such, the enterprise resource planning system user experience has to be able to deliver a mixture of ease of use and usability that facilities the user as much as possible in the tasks that they need to deliver on a daily basis.
There are plenty of back-end solutions that support this. Examples here include solutions such as workflow, business intelligence, and newsfeeds. These types of capabilities enhance the UX – so long as the ERP UX seamlessly integrates them into general application usage. This would be a blend of application functionality and UX. The blend of those can create an empowered ERP UX.
in order to construct highly productive apps, developers must take into account the pleasure principal when it comes to using an ERP platform. If a platform is enjoyable and intuitive, users are going to be more productive. Users of a platform need to feel some sense of pleasure as they’re going to be using it on a daily basis.
The pleasure of using a platform can come from carrying out a productive task but there is also another form of joy that emanates from carrying out a simple task in an simple way. User adoption of ERP solutions is for sure better if there’s a feeling of enjoyment that is gained from rather mundane tasks such as transaction processing, report viewing, and data gathering.
A type of user experience that lets users add their own touch, their own style is newer yet increasingly in-demand function. What’s a nice dashboard for me may not be nice for you. What works for me may not work for you. It’s difficult to overestimate the strength of personalizing a digital experience.
Spurred by the rising on-demand culture, the need for personalized online experiences has inevitably reached the ERP landscape. Each user has their own idiosyncrasies – we want information to be displayed the way we like, with our own color palette, formats, style, indicators, and so on.
Because ERP solutions are by nature built for enterprise-size organizations, they can be complex systems. A smooth and simple UX can eliminate much of that complexity by providing tools that empower users by helping them get to where they need to get facilitate the tasks they need to complete.
Offer the users a simple summary of information and then give them the ability to expand from there – imagine a dashboard that provides a neat overview and then allows the user to drill down to where they want to be.