What Are the Safety and Security Features of Salesforce Commerce Cloud?

Answer

With our journeys continuing into the deep and distant spaces of the internet, our data footprint is tracked far and wide among the virtual landscapes. More sensitive data is stored, making security requirements more complex. This is especially true in industries that demand tight and comprehensive regulations regarding private and sensitive data, such as those in finance, healthcare, and the public sector.

And ecommerce is a world that is built on trust. If we had no faith in companies to secure our information, then very few of us would buy online. We’d head to a physical store and pay in physical cash — and probably keep our savings in a stash under the mattress!

Salesforce Commerce Cloud knows the importance of this and prioritizes trust among its customers. It has a number of out-of-the-box features that strengthens safety and security. For example, its secure infrastructure is built with some of the most advanced security infrastructure available, so that when you access the platform, your information is protected by server authentication as well as encryption. This makes data secure and available only to registered users within your company.

Other features include granular permissions to clearly delegate who has access to certain rooms within the Salesforce castle, as well as role-based access controls. And all are functioning from day one inside of the platform — no installs necessary.

Strengthen your shield

But if you want to go above and beyond these controls, particularly if you are in those industries that we mentioned at the beginning of this article, that regularly work with highly sensitive information, then you may want to strengthen your defenses with Salesforce Shield.

This extension provides additional arsenal to protect customer data and aids with compliance priorities, especially regarding industry regulations and internal policies. Salesforce Shield equips you with enhanced encryption, and the ability to monitor compliance with security policies and understand user adoption across your entire setup, which also helps to identify malicious activity in real time. And finally, you are able to track any changes to your data for up to 10 years, providing enhanced insights into your data.

Pop in a cartridge

Besides using Salesforce’s very own shield, there are approximately 20 cartridges that are specifically built for payment, fraud and security. The capabilities among them differ, as some emphasize some aspects and others focus on others. For example, cartridges like Paypal and Adyen provide both a payment method as well as security and anti-fraud capabilities. Meanwhile, cartridges like DataDome and PerimeterX focus on fraud and security, as well as provide analytical tools and monitoring capabilities to combat security threats.

Keep in mind that there is no magic bullet to save any website from hacks and attacks. And that while shields and cartridges can greatly fortify you against threats, your tech team’s implementation and management is critical to keep your website as guarded as possible, as the recent hack of Hanna Andersson’s website reminds us.

PS: UV is one of the world’s leading Salesforce Commerce Cloud (Demandware) development teams. Contact us to see how we can work together.