What are Salesforce Order Management Standard Objects?

ArganoUV
Commerce
Order Management System + Salesforce Commerce Cloud

June 10, 2021

Today we’re going to run down the list of standard objects that you’ll find in Salesforce Order Management in order to help you better navigate the order management system and help you spark some simplicity into enhancing the functionality of your project.

FulfillmentOrder
Here you will find a bunch of products as well as delivery charges that are fixed to a single order that shares the same recipient, shipping address, and delivery method. The FulfillmentOrderLineItems that belong to a FulfillmentOrder correspond to OrderItemSummary objects, which in turn belong to a single OrderSummary.
FulfillmentOrderItemAdjustment
This is where you find a price adjustment that is on a FulfillmentOrderLineItem. It belongs to an OrderItemAdjustmentLineSummary that is associated with the corresponding OrderItemSummary.
FulfillmentOrderItemTax
This is where you will find the tax on a FulfillmentOrderLineItem or on a FulfillmentOrderItemAdjustment. It corresponds to an OrderItemTaxLineItemSummary.
FulfillmentOrderLineItem
Here you will see a product or delivery charge that belongs to a FulfillmentOrder. It corresponds to an OrderItemSummary.
Import Existing Data
Here is where you will see import order and storefront data outside of the B2C Commerce integration.
OrderAdjustmentGroupSummary
This is where you will see the properties and state of a group of related price adjustments. It is connected to a set of OrderItemAdjustmentLineSummaries that in turn apply to OrderItemSummaries of one OrderSummary.
OrderDeliveryGroupSummary
This represents the properties and state of a group of OrderItemSummaries, which belong to a OrderSummary. It is carried out using the same delivery method and delivery address. One shipment may include all of them, although this isn’t guaranteed. It is related to one or more order delivery group objects, and consists of an original object as well as any change objects.
OrderItemAdjustmentLineSummary
Here you will see the properties and state of price adjustments on an OrderItemSummary. It’s related to one or more order item adjustment line item objects, and is made up of an original object as well as any change objects that apply to it.
OrderItemSummary
This is where you can find the properties and state of a product or charge on an OrderSummary. It corresponds to one or more order item objects, and is made up of an original object as well as any change objects that apply to it.
OrderItemSummaryChange
This represents a change to an OrderItemSummary, which usually implies a reduction in quantity as it is connected to an order that is being canceled or returned. It corresponds to a change order item.
OrderItemTaxLineItemSummary
Here you will find the current tax on an OrderItemSummary or on an OrderItemAdjustmentLineSummary. It corresponds to one or more order item tax line items, and is made up of an original object as well as any change objects that apply to it.
OrderPaymentSummary
This represents the properties and state of payments using a single payment method that are applied to one OrderSummary.
OrderSummary
Here you will find the properties and state of an order. It corresponds to one or more order objects, and is made up of an original object as well as any change objects that apply to it.
Order Summary Entity Relationship Diagram
This is a diagram that illustrates some of the relationships between the OrderSummary object and other objects that are used in Salesforce Order Management.
ProcessException
This is where you will see a processing failure on an order summary. This would mean that a separate process is necessary in order to resolve the specific failure that caused the process exception – only then can the order summary processing continue.
ReturnOrder
Here is the return of inventory or products that is found in the Field Service, or the return of order products in Order Management.
ReturnOrderItemAdjustment
This is where you see a price adjustment on a return order line item – it’s as simple as that really!
ReturnOrderItemTax
Here you can find the tax on a return order line item or a return order item adjustment.
ReturnOrderLineItem
This is where you will see a specific product that is returned as part of a return order in Field Service, as well as a specific order item that is returned as part of a return order in Order Management.
SalesChannel
Here you see the origin of an order that was placed. i.e. the website, the brick-and-mortar store, a marketplace, a mobile app. Usually you will set up a SalesChannel for each of these sites in your B2C Commerce implementation.
Salesforce B2C Commerce Storefront Order Data Map
Represented in tables, they illustrate how data in a Salesforce B2C Commerce order packet is tied to records found in Salesforce Order Management. This is particularly useful if you are looking to integrate your own storefront, as this data map will help you figure out the requirements of order data.