Here at United Virtualities, we’re not only professionals in all things ecommerce — whether it’s building top-class sites, managing content, and all of the organizational attributes to carry out our work. Our abilities cross over into other areas, and we are professionals in a wide range of sectors.
One such UV superstar is Mayte Cardoso… (oops, she actually prefers to be called May!) Not only is May our Human Resources Lead, but she is also a professional psychotherapist and fluent in three languages: Spanish, Portuguese and English.
Tell us a little bit more about yourself, May
I am proudly Mexican (my birthday is even on the same day as the Mexican Independence Day!). And regarding languages, I would also like to learn Italian, too! My vocation is to help others — every time that it is in my hands to do so. I also enjoy meeting new people and I really enjoy my job. I’ve been working in recruitment for different industries since 2010.
What role did you start with and what are you doing now?
I started in 2019 just coordinating HR in Mexico, and now I’m coordinating Global HR for UV. I really enjoy having contact with different people, different personalities and it is really interesting to work on a company that is constantly changing. I’ve improved fast learning and adaptability skills.
Do you have a secret behind doing great work?
It’s important to have a structured background. Imagine building a house with really nice decorations but without good and solid materials, it’s not worth it. I think there are three really important things:
- Deeply understand the tasks I need to do; understand the reason and the background of the requirements, and raise my hand any time I don’t fully understand a task.
- Have good weekly and daily organization, prioritizing all tasks for me and helping my team to develop their own criteria on prioritizing tasks in line with business needs.
- Having this clear, I delegate tasks to my team and then I make follow ups on them.
Can you share a little tip or trick to make your clients love working with you?
Think of it like this: you go to a restaurant and you are really hungry, so you make an order, and then, the order you receive is delayed — or worse, it’s not what you ordered. How would you feel?
My best tips for dealing with clients are: always have quick answers and a propositive good attitude, sometimes things won’t happen exactly as the client wants but if you have a fast response and propositional attitude, you can change the direction of things. I don’t like clients to keep waiting if something is in my hands, I like to go for immediate and practical solutions.
What non-work related activity are you passionate about?
I have my own psychotherapy page on Instagram, which you can follow here. I upload different images related to mental health, motivational quotes, etc. My idea with this blog is to reach people with different messages that could help them to think about themselves, their actions, their motivations. And that it’s OK not to be well sometimes; how to be resilient in front of difficult situations, but the most important would be to understand that they need to love themselves, this is the only way they can give love to the world, if they receive their own love and work on their self-esteem everyday.
Second, I participate in different volunteer activities — some of them focus on giving time to people with low economic resources. Actually, every year during Holy Week (unfortunately 2020 was different and I’ve had to stay at home) I go to a small town located 30 mins from my home, called “Paredes”. The main idea is to pass time with the people there, talk with them, understand their emotional, personal and spiritual needs. The great thing about this is that you think you are going to help others, and in the end, you learn more from them than they learn from you. Being with them is a life lesson to value what we have.
And last but not least, I love to spend time with my kid, he transmits a lot of happiness.
They’re very worthy passions that you have! And so is there a particular place, or music, that inspires you to work?
In my living room, which is an illuminated area, I turn on Alexa and play forest sounds, or nature sounds. Then I prepare my coffee. This is the way I get more focused to work. I can’t live without coffee, this is part of my mornings and afternoons.
And what has been your best “aha” moment?
I have these “aha” moments every time I find a suitable candidate for a position. I really feel happy in these moments and satisfied with the results of the hard work, and seeing my candidates happiness and motivation is the way I think HR helps other people in the world. We kind of open doors of really good career opportunities for others! Something that is a day-to-day process for me is a life-changing experience for some people. I feel the joy with them when giving good feedback and sending an offer.
What do you love most about your work at UV?
I am able to be a full-time mom while at the same time being a full-time UVer. It’s great to have the opportunity to mix both things.
And finally, do you have any advice for future UVers who want to work with us?
If you are looking for a place which allows you to have a work-life-family balance, and to be in a dynamic company, this is your place!