Welcome to the thirty-third Week in eCommerce Data, where Friday begins with a dose of ecommerce data. In this week’s roundup, we check out the total value of ecommerce in 2020, returns issues, and store closures. Plus other ecom news elsewhere!
We saw a couple of trends this week in ecommerce that caught our attention.
Companies are reacting to the voices of their customers and employees when it comes to taking a stand on political matters. This reinforces the idea that customers are more interested now in purchasing from companies that share their values.
We also saw an accelerated decrease in brick-and-mortar closures in an event that could mean an ever lasting change of habits in the way people shop.
Key ecommerce data
the expected value of ecommerce during 2020 – almost double the figures of 2015.
the growth of omnichannel during the entire year of 2020, punctuated forcefully by the huge rise in ecommerce.
of UPS deliveries were delivered on time between Dec 13-Dec 19 – compared with FedEx (95%) and USPS (94).
the number that is expected by UPS, shattering weekly records, a 23% increase over the highest week of returns for last season’s holiday season.
Shopify removes all of Donald Trump merchandise from its platform.
expected from Macy’s as it continues to downsize into 2021.
expected from Bed, Bath & Beyond, after reporting quarterly sales declines of 5%.