Welcome to the 86th Week in eCommerce Data, where Friday begins with a dose of ecommerce data. In this week’s roundup, we look at personalization ambitions, ecommerce complaints, and the subscription market. Plus, other ecommerce news from elsewhere!
 

Key ecommerce data
 

1/3 of B2Bs

are planning to either upgrade or switch ecommerce platforms, while 18% of retailers also plan to upgrade or replatform. 

39% of digital shoppers

are making more complaints against ecommerce stores – one consequence of the surge in ecommerce shopping. 

60% of merchants

now let consumers create and manage their own digital profiles, used for personalization capabilities. 

81% of households

receive subscription boxes in the UK. In 2020, 65% received parcels, signifying a strong increase in the subscription market – worth $528 million last year. 

$100 billion

the amount of funding in global retail technology last year, more than twice the 2020 amount. 

-9%

the decline in active annual buyers on eBay during the last quarter, representing around 147 million shoppers. 

10% growth

in Alibaba’s latest quarterly figures, the slowest quarterly year-on-year growth since its listing in the US in 2014. 

$2.2 billion

the valuation of Bloomreach, the company that provides personalization tools for businesses’ customer journeys.