Welcome to the 86th Week in eCommerce Data, where Friday begins with a dose of ecommerce data. In this week’s roundup, we look at personalization ambitions, ecommerce complaints, and the subscription market. Plus, other ecommerce news from elsewhere!
Key ecommerce data
are planning to either upgrade or switch ecommerce platforms, while 18% of retailers also plan to upgrade or replatform.
are making more complaints against ecommerce stores – one consequence of the surge in ecommerce shopping.
now let consumers create and manage their own digital profiles, used for personalization capabilities.
receive subscription boxes in the UK. In 2020, 65% received parcels, signifying a strong increase in the subscription market – worth $528 million last year.
the amount of funding in global retail technology last year, more than twice the 2020 amount.
the decline in active annual buyers on eBay during the last quarter, representing around 147 million shoppers.
in Alibaba’s latest quarterly figures, the slowest quarterly year-on-year growth since its listing in the US in 2014.
the valuation of Bloomreach, the company that provides personalization tools for businesses’ customer journeys.