Do you remember the days when it was called GUI? It sounds clunky and old fashioned.
Now we have UX – which sounds cool and modern.
Whatever you call it, the user experience has become a core part of how enterprise resource planning (ERP) systems function, which is gradually coming to realize the importance that it plays in our general digital experience – whether it be paying bills, checking emails, doing banking, and shopping.
As online users, we don’t think too deeply about the experience that we have online, yet it works to attract us, to make things easier for us, and ultimately, encourage us to keep on coming back.
But software developers do think deeply about these things. And it makes so much sense that for those of us whose job involves many hours every day spent inside a platform, the way in which we navigate it and experience it is vital to our work – and in turn is an influence on our overall performance.
That applies to ERP platforms.
Here is why the user experience is so important, specifically, when it comes to ERP platforms.
The UX of ERP platforms has the ability to empower users. A platform can have all the capabilities that users dream of yet if there are many barriers to utilizing them, what’s the point?
The user experience of ERP platforms should be able to deliver proactive and rule-based content that is simple to digest by the platform users.
In order to deliver this, there are multiple back-end solutions, such as building business intelligence, newsfeeds, and workflow that can integrate with the UX. This mixture of UX and app functionality can ultimately empower the platform as well as its users.
Often, the best solutions are complex to initiate. A more streamlined UX is able to cut out the unnecessary parts of solutions by utilizing better tools.
Provide users with a simple snapshot of information and then offer them the ability to continue. Think of it as a dashboard that visualizes a graphic overview that lets users easily advance towards where they want to go – don’t complicate things!
We’re all different. So let the platform let each of us display it how we prefer so we can get the best out of it.
Users demand information in a way that they want to see it, in the size they want to see it, in colors they want to see it, etc. Put simply, the ability to personalize digital experiences is an ever-increasing necessity.
At the end of the day, those that use ERP platforms use them a lot, and so should be able to actually enjoy using the platform. If it’s nice and easy to use, with personalized aspects to it, users will enjoy the experience of working on the platform.
Use the pleasure principle to build accomplishment to productive tasks, with user adoption much greater if there is a sense of enjoyment when it comes to tasks such as data gathering and report viewing.