Keep it Close: Ensure Your SF Commerce Cloud Tech Team Does the Work

Our current era of globalization has made us more connected than ever before. From travel and communication to entire cultures, our world has been shaped and influenced by an ever-increasing connectedness. We see this in its starkest variant as we continue to live through an age of the coronavirus pandemic. 

At a structural level, it has meant that businesses are able to work with less friction, to collaborate closer and communicate faster. Of all the benefits of these social advancements, there are equally important disadvantages. And the forward march of globalization leaves gaps behind. 

One such gap is outsourcing. When a company works with a partner, it expects to work with… well, the team that they had agreed to collaborate with. The last thing your company wants is to believe that you’re working with one team, only for them to outsource the core of the work to someone else.

This is a common tactic: a company simply outsources their work to another outsourcing company — and at times, for them to outsource the work to a third party, and even for them to outsource yet again: a modern-day Matryoshka business structure, along with all the shadiness and obscurity around who is actually doing the work.

This also has strong repercussions for finances. If each intermediary is taking a cut, this is exactly how a $200-an-hour job is funnelled down to the depths of a developer that is paid $2 an hour for doing the actual work. This is the nightmare scenario that you want to avoid.

Fortunately, you can take simple measures to steer clear of such a scenario. Firstly, ask the tech team that you want to handle your Salesforce Commerce Cloud project whether the individuals who will actually be doing the work are actually employees of the company.

Pay close attention to the wording of their response — particularly if it is not clear or contains a cluster of qualifiers or exceptions. There are countries in which the legal implications for an “employee” are largely maintained by that national government, and so there will be many workers who are effectively an employee without official recognition. That is why holding a magnifier to the worded response is worth it.

A key point to note here is that another feature of modern-day globalization is the rise of freelance work. And there are many companies that do work with freelancers along the entire business process. Their flexibility and self-management mean freelancers play an important role in many companies whether they have small, medium or large operations.

PS: UV is one of the world’s leading Salesforce Commerce Cloud (Demandware) dev teams. Contact us to see how we can work together.