Like the rest of the Salesforce pricing structure, the price of Salesforce Order Management depends on a number of factors… which we’ll dive right into, right now…
There are two separate options for when choosing Salesforce Order Management: the Starter package and the Growth package.
Salesforce Order Management Starter is priced at $0.30 per order, which is billed yearly and fixed to the requirement of an annual contract. The starter package is able to deliver flexible order management solutions tied to omnichannel deliveries.
Salesforce Order Management Growth is priced at $0.50 per order, which is also billed yearly and fixed to the requirement of an annual contract. The growth package is more geared towards more complex distribution networks.
Technically there are no upfront costs for installing Salesforce Order Management. But Salesforce is a mega cloud solution skyline, and so has all sorts of specific and powerful applications and add-ons, such as Salesforce B2C Commerce Cloud, which, of course, does up the cost of installing. So it really depends on which, if any, add-ons and features you want to build into the order management system.
So what, as we drive down into the specifics, are the differences between SOM Starter and SOM Growth?
For the large part they both hold the same firepower, with Growth providing more functionality for more complex management.
Here is what they share…
- A panoramic view of the customer. Salesforce Order Management can connect with other clouds such as Commerce Cloud and Service Cloud to ensure a holistic view of each customer – order history, preferences, case history, and other key consumer data.
- Native integration with Service Cloud, so that the data and actions from the OMS can be available to customer service staff that are working with Service Cloud, to smoothen order status inquiries, returns and cancellations.
- SOM comes pre-integrated into Salesforce B2C Commerce Cloud so that you can connect consumer data with out-of-the-box solutions for great ecommerce experiences.
- It manages the entire lifecycle with its support of high-scale supply chain workflows, and also custom business logic, invoice creation, and payment capture.
- The ability to scale so that brands are able to do business in any part of the world, yet also able to power localized support – everything from language and currencies to tax formatting.
… and where Growth stretches that much further
The core difference lies here: Salesforce Order Management Growth is powered for distributed order management, meaning that it leverages dynamic order routing so that fast fulfillment can be maintained. Quick workflows enable routing to locations closest to where the shopper lives, as well as cut down on order splits.
A second difference is in terms of omnichannel inventory. Both can configure fulfillment spaces and segment inventory to visually manage across all products and locations. Yet SOM Starter allows for up to 20 locations while SOM Growth allows up to 500 locations.
But do you need another Salesforce cloud solution to use Salesforce Order Management?
Nope. Salesforce Order Management is a standalone product, so you don’t have to install any other Salesforce cloud to take advantage of SOM.
Having said that, part of the huge strength of Salesforce Order Management is that it’s prebuilt into Salesforce Commerce Cloud, to round out the view of each customer in order to provide better and personalized ecommerce experiences.