Blurred background image

For New Technology Implementations: In-House or Vendor?

For New Technology Implementations: In-House or Vendor?

The eternal dance of technology and commerce heightens the intimacy of their dependency. And so while ecommerce becomes more powerful in its functionality, more creative in its possibilities, and greater in its reach of customers and potential customers, the complexity of the technology that is used to carry out these solutions also increases.

For New Technology Implementations: In-House or Vendor?In other words, it is becoming more complex to carry out new technology implementations for ecommerce. And this is leading to a rising number of brands and retailers that are turning towards vendors for help.

In fact, a study by the Internet Retailer’s Top 1,000 found that 66% of retailers utilize the professional services of a vendor for their ecommerce operations. The remaining smaller slice of 34% manage their ecommerce platform in-house.

Handling each and every aspect of ecommerce operations is becoming more and more of a challenge, taking up more and more time. And so brands and retailers are increasingly seeing the benefits of working with tech vendors.

Yet not all companies are using vendors for the same reason. So what are the main reasons for using a vendor?

  • Almost 8-in-10 are using the services of a vendor to implement personalization.
  • For 70% of brands and retailers, they hire a vendor because they don’t have the expertise.
  • For 64% of brands and retailers, they hired a vendor for their specialization capabilities in their field.
  • And for 48% of brands and retailers, they believe that vendors are faster at launching a project.

And with tech vendors specializing in ecommerce solutions, they hold a slate of professional services spanning web design to marketing and optimization that can be used to boost and optimize digital experiences for brands and retailers.

Moving forward

For New Technology Implementations: In-House or Vendor?Even before the pandemic began to plague the world, 81% of retailers were set to increase their spending on ecommerce technology. And then beginning in March, all forecasts and expectations were thrown out of the window, as every business redoubled their focus and strategy on digital experiences.

If 81% of retailers expected to boost their ecommerce tech spending, then the other 19% have already joined the majority out of necessity rather than preference.

PS: UV is one of the world’s leading Salesforce B2C Commerce Cloud vendors. Contact us to see how we can work together.

Related Ideas

If you got value from this article, you may enjoy these other articles, as well. We’re always adding value!

This Week in eCommerce Data: December 11th, 2020
  • ArganoUV
  • Commerce
  • This Week in eCommerce Data

This Week in eCommerce Data: December 11th, 2020

This week’s ecommerce round up focuses on Salesforce’s purchase of Slack, the ongoing march of mobile...
Online Holiday Sales to Apply Pressure on Shipping Capacity
  • ArganoUV
  • Commerce
  • Salesforce Commerce Cloud

Online Holiday Sales to Apply Pressure on Shipping Capacity

With shipping capacity to be stretched, here are the key points to remember
Is the Metaverse Set to Reshape eCommerce?
  • ArganoUV
  • Commerce

Is the Metaverse Set to Reshape eCommerce?

How will the metaverse likely reshape the future of ecommerce?

Latest ideas

Our latest thinking about SF Commerce Cloud.

Key Features for All eCommerce Pharmacies
  • ArganoUV
  • Pharma

Key Features for All eCommerce Pharmacies

What are the key features of a pharmacy digital store?
This Week in eCommerce Data: May 27th, 2022
  • ArganoUV
  • This Week in eCommerce Data

This Week in eCommerce Data: May 27th, 2022

This week’s ecommerce roundup focuses on AI funding, drone deliveries, and personalization demand, plus more.
Why is the UX so Important to ERP Platforms?
  • ArganoUV
  • Software
  • UX

Why is the UX so Important to ERP Platforms?

UX and ERP systems. What's the connection?

How can we achieve
awesomeness together?