Blurred background image

Elements of the User Experience in EPM

Software-as-a-service (SaaS) systems deliver similar value to that of on-premises systems – albeit through the cloud. 

Yet what’s the key difference? 

Customers don’t need to actually own anything other than business data as well as the devices on which you’re going to use software products. 

These products we can actually call digital products, which involve some influence from a hardware/software relationship. Yet because there is no limit to the ways in which you can build and program digital products, the range is immense, from the many poor ones to the few excellent ones. 

Put another way, because digital products are relatively a new concept (and there is a lot of flux involved) there is a huge disparity between the good and the bad. Elements of the User Experience in EPM

The user experience 

Although it’s imprecise and all too often elusive, the influence of the user experience is pretty solid. When it comes to enterprise software, this includes the design and performance side of the system and how they are experienced by the user. 

As such, SaaS designers rely on the capabilities of desktop and laptop computer hardware, the internet browsers, and operating systems. 

Then you have the extra effort and work to deliver great mobile experiences but also on tablets, watches, and in cars. 

The core focus of UX design is the design of how the product looks on the display screen as well as how users interact with it. Yet there is also a second level, which involve the data and content, i.e., the functionality. 

There are many factors that go into the appearance and behavior of digital products.  

There is an old desktop metaphor for the user interface, which is that just like we order paper into stacks, placing them nearer or farther depending on their priority, we should treat computer records and viewing windows in the same way. 

Among those products that contrast sharply between functionality and content, consider two websites: the student-favorite Wikipedia and Encarta. 

Wikipedia holds superior content as well as functionality despite (or due to) its simplistic appearance. Its open-source model which allows anyone to edit entries ensures that it provides users with such a deep source of information across many languages. Wikipedia highlights the victory of content and functionality over behavior and form. 

Encarta had a richer dynamic rendition of knowledge and also printed encyclopedia volumes. Its appearance was slick and so was its behavior. Yet despite its elegant screen appearance, if a user finds it difficult to find a specific topic, that is Encarta providing a poor experience. 

Put another way, a strong user experience design is as much about practicality as it is about cool interaction. 

Meanwhile, to make EPM design difficult is the fact that each customer organization operates differently and so software should be tailored to each one’s needs. 

With most digital products enabling a level of personalization, implementation of enterprise software varies a huge degree customer to customer, even when software is provided by the same tech vendor. 

The challenge here then is for product designers is to design systems that are capable of adapting and customizing at a moment’s notice. Elements of the User Experience in EPM

These EPM designers must make sure that each screen design is usable in a variety of configurations and usage scenarios – of which many are going to be close to impossible to predict.  

Skepticism and practicality are strong ingredients for EPM designers when it comes to thinking about how their designs face up to potential usage adversity. 

The real trick is to think about building EPM user experiences through the compromise of multiple customer needs and that balance that needs to be found, instead of looking at it as a vanity project or a fashion contest. 

PS: ArganoUV is one of the world’s leading digital products & experiences tech teamsContact us to see how we can work together. 

Related Ideas

If you got value from this article, you may enjoy these other articles, as well. We’re always adding value!

What are Salesforce Order Management Standard Objects?
  • ArganoUV
  • Commerce
  • Order Management System + Salesforce Commerce Cloud

What are Salesforce Order Management Standard Objects?

These are the standard objects inside of Salesforce Order Management.
Top 10 Furniture and Homeware Retailers That Use Salesforce Commerce Cloud
  • ArganoUV
  • Commerce
  • Salesforce Commerce Cloud

Top 10 Furniture and Homeware Retailers That Use Salesforce Commerce Cloud

What are the top 10 furniture and homeware retailers that use Salesforce Commerce Cloud?
This Week in eCommerce Data: June 4th, 2021
  • ArganoUV
  • Commerce
  • This Week in eCommerce Data

This Week in eCommerce Data: June 4th, 2021

This week’s ecommerce round up focuses on a broad bunch of ecommerce stats from the first...

Latest ideas

Our latest thinking about SF Commerce Cloud.

Speedy delivery Around the World: Shiseido Plugs in Contentful
  • ArganoUV
  • Contentful

Speedy delivery Around the World: Shiseido Plugs in Contentful

In order to deliver speedy and personal experiences, cosmetics brand Shiseido integrated with Contentful.
Communication Conversions: How a Shoe Brand Sized Up & Boosted its Conversions
  • ArganoUV
  • Commerce

Communication Conversions: How a Shoe Brand Sized Up & Boosted its Conversions

How a shoe brand ran higher profits from out-of-stock products.
WordPress Continues to Struggle with its Core Web Vitals
  • ArganoUV
  • Core Web Vitals

WordPress Continues to Struggle with its Core Web Vitals

The current state of WordPress’ Core Web Vitals performance.

How can we achieve
awesomeness together?