With the unfolding of the universe, life becomes increasingly complex. On our spellbound evolutionary journey, our history is marked with leaps in complexity. This is the view if we take a giant leap outwards, but if we focus in on the business universe and zoom in, then companies unfold in similar ways.
The complexity question is particularly significant when it comes to business-to-business partnership. And in our area of expertise, when you’re searching for your next Salesforce Commerce Cloud team (formerly Demandware and futurely Salesforce B2C Commerce), discover whether they’ve dealt with complex situations — and ideally they are going to have more complexity than you.
The reason for this is that your Salesforce Commerce Cloud installation is going to be sophisticated and is going to encounter complexities throughout. The ecommerce platform is complex by design, given its powerful functionality. And so you are going to want to work with a tech team that has been there, done that, saw all sorts of tangled issues, figured them out, and has then encountered even more complexities and worked them out, too.
Any top-end project is going to collide with problems, setbacks, bumps and issues. And having a team that is well versed with encountering them and dealing with them is a team that is capable of making your SF installation a triumph. Because the evolution of problem-solving strongly results in a highly competent team with a list of successes.
There are plenty of consultancies that actually take client work to build their learning experience, rather than applying what they already know to a fresh challenge. But you don’t want to work with a tech team that lacks experience — especially one who is going to take on your ambitious Salesforce project. That would be too high risk for such an undertaking.
You want a good old reliable client who has been around the Salesforce block quite a few times. A team that has already built up the bulk of its learning, dealt with complications and specific situations. A team that you feel extends very capable hands in which can carry your Salesforce installation to victory.
So how are you going to find out whether any tech team is well versed in solving complexities? Well, don’t make things complicated; just ask them about their most complex installations in which they have encountered with Salesforce Commerce Cloud. Ask for the specific details in how they dealt with them, and how they eventually solved them.
The following stories from your potential clients will then provide you with enough information to get closer to your eventual decision on whether to work with them or not.