Blurred background image

A Day in the Life of a Salesforce Commerce Cloud Consultant (Part I)

A Day in the Life of a Salesforce Commerce Cloud Consultant (Part I)

Here’s one of the surprising things about being a Salesforce Commerce Cloud consultant: it’s not just about the consulting per se. What matters on top of the work itself is everything you do around it.

Of course, of course: the work itself needs to be high quality. That should go without saying. Now let’s talk about everything you do around the work!

A Day in the Life of a Salesforce Commerce Cloud Consultant (Part I)But what do you need to do around the Salesforce Commerce Cloud work itself, exactly? Here are some examples.

First, it turns out, far too often, the clients who hire you to do work, don’t actually know what they want. So before jumping into the work itself is the “meta” work of helping them figure out what they actually want. Yes, they know they want an ecommerce retail site — but they often don’t realize the consequences of each little decision. You want the site to be launched very fast, but what features will we trade off so we can get it live so quickly? You want extreme customization to achieve exactly the experience your ad agency recommended, but what about the much more time-consuming, challenging, and thus expensive on-going maintenance costs that it implies? The first step is always to think through, articulate, and document these consequences and trade-offs — and to bring them to actionable conclusions.

But don’t think that this is just a one-time thing. No, oh boy, no! If only life — and consulting — were that easy! Even once you’ve made that trade-off decision, new ones always come up during the development process. Maybe one module takes longer than expected, so we need to figure out what to do to compensate for that. Maybe the client agrees that, say, scalability will be less important for this MVP but then keeps on planting the idea that millions of people will use it and he hopes it can handle it — so he’s mouthed that he will sacrifice that, but he doesn’t really believe it. (Yes, we’ve seen that one time too many.) It’s a constant struggle to keep the client’s expectations on what will happen aligned with what actually is happening. And a place we’ve seen far too many (other) consulting firms fail is by leaving client expectations in outer space.

A Day in the Life of a Salesforce Commerce Cloud Consultant (Part I)Another part of the process of work is the communication and documentation. It’s easy to just think you need developers to develop but here’s what happens far too often: real world situations lead to problems: one person thought that X was top priority, when really it was Y. Someone else quits the team. Developer A is working on Salesforce Commerce Cloud Module A, and Developer B is working on Salesforce Commerce Cloud Module B, but only at the point of integration does it come out that a minor bug fix by the vendor who created Module B leads to an incompatibility with Module A. And so forth.

The solution is to prioritize communication and documentation, even for the little things, at all points. When you learn to be a developer, you learn about awesome coding, but not about the meta work of coding — but this is precisely what prevents breakdowns.

A Day in the Life of a Salesforce Commerce Cloud Consultant (Part I)Personally — and this is just me, not the UV attitude overall, so don’t extrapolate this — I’d much rather work with someone who is “average” but has amazing communication skills than someone awesome who has terrible communication skills (say, vanishing when times get tough… and I’ve known dozens, perhaps dozens of dozens, of consultants and developers who have done that). I do want the best of both worlds, but that’s hard to find. Where and how do you find it? Well, United Virtualities, of course, strikes the perfect balance between deep competence and professional communication. Of course. Objectively!

PS: UV is one of the world’s leading Salesforce Commerce Cloud (Demandware) development & strategy teams. Contact us to see how we can work together.

Related Ideas

If you got value from this article, you may enjoy these other articles, as well. We’re always adding value!

Shopify vs Salesforce Commerce Cloud: Which One Should I Choose?
  • United Virtualities: We are UV
  • Commerce
  • Salesforce Commerce Cloud

Shopify vs Salesforce Commerce Cloud: Which One Should I Choose?

Budget vs planning. Shopify vs SF Commerce Cloud. Which platform is right for you? [...]

Elevating Integrity: The best SF Commerce Cloud specialists are honest at their core
  • United Virtualities: We are UV
  • Commerce
  • Salesforce Commerce Cloud

Elevating Integrity: The best SF Commerce Cloud specialists are honest at their core

Above and beyond the attributes of a top SF Commerce Cloud agency is integrity. But how...
States Don’t Spend the Same: How States Compare When it Comes to Online Shopping
  • United Virtualities: We are UV
  • Commerce
  • Salesforce Commerce Cloud

States Don’t Spend the Same: How States Compare When it Comes to Online Shopping

Which states are spending the most while online shopping, and which are focussing on buying the...

Latest ideas

Our latest thinking about SF Commerce Cloud.

Conversational Commerce and Salesforce Commerce Cloud
  • United Virtualities: We are UV
  • Commerce
  • Salesforce Commerce Cloud

Conversational Commerce and Salesforce Commerce Cloud

How can you use Salesforce Commerce Cloud to boost your levels of conversational commerce? [...]

How Can Salesforce Commerce Cloud Power Unified Commerce?
  • United Virtualities: We are UV
  • Salesforce Commerce Cloud 101: A Beginner's Guide

How Can Salesforce Commerce Cloud Power Unified Commerce?

Is Salesforce Commerce Cloud capable of providing a unified commerce experience for customers? [...]

This Week in eCommerce Data: May 22nd, 2020
  • United Virtualities: We are UV
  • Commerce

This Week in eCommerce Data: May 22nd, 2020

Welcome to the first edition of our new series This Week in eCommerce Data, with key data and current...

How can we achieve
awesomeness together?


UV has acquired SFCC & AEM specialist dev shop, Sawyer EffectLearn all about it!
How Do I Choose The Right Salesforce Commerce Cloud Tech Partner? Find out in our free eBook, "The Definitive Guide to Choosing The Right SFCC Tech Partner For You"